FAQ

Can we extend our stay for one more day?: Of course, you can extend your stay if the villa is still available. Please let us know your new checkout date and we’ll send you the updated booking details and payment link.
Can you give a better rate for a longer stay?: We can often provide a discounted rate for longer stays. Please share your preferred dates and we’ll check availability and the best possible offer for you.
Is the villa available for one night only?: Our villas generally have a minimum stay of 2 nights. However, for last-minute or weekday bookings, we sometimes allow single-night stays. Please send your dates and we’ll confirm if possible.
Can you help me cancel or modify my booking?: Sure, we can assist with your booking change or cancellation. Please provide your booking name or reference and we’ll handle it according to Airbnb or platform policy.
Can we book an extra night at the same rate?: We’ll check the villa’s availability and do our best to maintain the same rate for your additional night. Once confirmed, we’ll send an updated booking link or payment request.
How much is the security deposit?: A refundable security deposit is required before check-in. The exact amount depends on the villa and is refunded within 48–72 hours after checkout, minus any deductions such as electricity.
How do I pay the deposit?: The deposit is paid by credit card (Visa, MasterCard, or PromptPay) before your arrival. Once payment is completed, your villa access details will be shared.
Can I pay the deposit in cash at check-in?: For security reasons, deposits are paid online before check-in. This ensures the villa is prepared and access codes are released on time.
When will I get my deposit back?: After checkout, our team inspects the villa and checks electricity consumption. Your deposit refund (minus electricity or damages if any) is processed within 48–72 hours.
Do I need to pay the full amount before arrival?: To secure your reservation, full payment must be completed prior to arrival. Once payment is received, your booking is confirmed and the villa is prepared for check-in.
Is electricity included in the price?: Electricity is not included in the villa rate. It is billed from the first day at 7.5 THB per kWh based on your actual consumption. The total is deducted from your deposit after checkout.
How is electricity calculated?: Electricity is billed according to meter readings taken at check-in and check-out. The total is calculated at 7.5 THB/kWh and deducted from your deposit before refund.
Do I need to pay for water?: Water is included in your stay — you only pay for electricity, which is automatically deducted from your deposit after checkout.
How do I pay the electricity bill?: You don’t need to pay separately — the electricity fee is calculated from meter readings and deducted from your deposit before refund. A detailed report is shared.
Can you send me the electricity reading?: We send photos of the electricity meter at check-in and check-out to show your total usage and the exact amount deducted from your deposit.
Is the villa private or shared?: All of our villas are completely private — the pool, kitchen, and living spaces are for your exclusive use only.
Is there a kitchen in the villa?: Each villa includes a fully equipped kitchen with fridge, stove, microwave, cookware, dishes, and utensils. Some also include oven or dishwasher.
Is there a barbecue available?: A barbecue is available in most villas. Please inform us before arrival so it’s prepared and cleaned. Charcoal can be provided upon request.
Is there air conditioning in all rooms?: All bedrooms have individual air-conditioning units. Living areas are also equipped in most villas.
Is there a washing machine?: Most villas include a washing machine and basic detergent. If not, we can arrange laundry pickup and delivery for you.
Can we invite friends to visit the villa?: For safety and insurance reasons, only registered guests are allowed on the property. Please inform us in advance if you wish to invite visitors.
Are parties allowed?: To respect neighbors and local laws, parties or loud gatherings are not allowed. Moderate music and dinners are fine within reasonable limits.
Are pets allowed?: Pets are not allowed unless explicitly approved before booking, to maintain hygiene and prevent allergies for future guests.
Can we smoke inside the villa?: Smoking is prohibited inside the villa. You may smoke outdoors in designated areas; a cleaning fee applies for indoor smoking.
Where is the villa located?: We share the full address after booking for privacy reasons. All villas are located near beaches, restaurants, and shops.
Are there restaurants or shops nearby?: Each villa is near restaurants, cafés, and convenience stores. We can send our local guide with recommended spots and delivery options.
Is there parking at the villa?: Each villa has private or gated parking for cars and scooters. Please check the layout if you come with multiple vehicles.
Is the area safe?: All villas are in calm, secure neighborhoods with gated entrances and security patrols. Our team is available 24/7 for assistance.
There are ants or insects in the villa.: Because of Thailand’s tropical climate, small ants or insects can sometimes appear, especially if food is left uncovered. Our team will send pest control or housekeeping to clean and spray the affected area. Please keep food sealed to avoid recurrence.
I saw a gecko inside the villa.: Geckos are common and harmless in Thailand. They help reduce mosquitoes and small insects. If you prefer, we can gently guide it outside — but rest assured, they cause no damage or danger.
There’s a water leak from the air conditioner.: This often happens when humidity is high or filters need cleaning. Our maintenance team will come shortly to fix it. Please place a towel underneath temporarily — we’ll handle it right away.
The villa is not clean enough.: We’re sorry if the cleaning didn’t meet your expectations. Our housekeeping team will return immediately to recheck and clean any area you mention — your comfort is our top priority.
The pool looks dirty or cloudy.: Due to rain or frequent use, the water may turn cloudy. Our pool technician will clean, vacuum, and rebalance the water within a few hours.
The air conditioning isn’t cooling.: It can happen when the door is open or filters are dusty. Our technician will inspect and fix it shortly so the temperature returns to normal.
There’s a bad smell in the bathroom or villa.: Tropical humidity or drainage can sometimes cause short smells. We’ll send maintenance and housekeeping to clean and deodorize the area immediately.
The Wi-Fi isn’t working.: Try unplugging the router for 10 seconds and reconnect. If the issue continues, we’ll send a technician or reset the network remotely.
There’s no hot water.: Please check that the water heater switch is on. If it still doesn’t work, our team will come immediately to replace or repair it.
The power went out.: Power cuts can happen occasionally and usually last a few minutes. If it lasts longer than 15 minutes, we’ll check with the electricity provider and update you.
The villa is too hot or humid.: The tropical climate can make interiors humid. Please keep A/C on with doors closed. We can also provide dehumidifiers or adjust settings for extra comfort.
The bed or mattress feels uncomfortable.: Everyone’s comfort level is different. We can add a soft mattress topper or extra bedding to improve your sleep experience.
The neighbors are making noise.: We’re sorry for the disturbance — our team will reach out to the neighbors to remind them of the quiet hours. Please let us know if the issue continues.
There’s construction noise nearby.: Occasionally, neighboring properties may have temporary works. We’ll monitor the situation closely and can offer alternative solutions or compensation if it affects your comfort.
Something is broken in the villa.: Thank you for reporting it — our maintenance team will fix or replace it as soon as possible. Please let us know which item is concerned so we can prioritize it.
The towels or sheets are stained.: We’re truly sorry for that. Our housekeeping will bring fresh replacements immediately and remove the damaged ones.
The cleaning staff came too early or without notice.: We apologize if housekeeping arrived too early. Cleaning is normally scheduled between 10 AM and 3 PM — we’ll ensure the team respects your schedule next time.
The villa smells of humidity.: The tropical climate can cause humidity. We’ll spray natural deodorizer and run A/C or dehumidifiers to refresh the air.
I’m not satisfied with my stay.: We take your comfort seriously. Please tell us what didn’t meet your expectations — our manager will review it and take immediate action or arrange compensation if appropriate.
Can I get a refund for an issue during my stay?: Refunds depend on the situation and the platform’s policy (Airbnb, Booking, etc.). Please share what happened — we’ll escalate to management and ensure a fair resolution as quickly as possible.